PRIVACY POLICY

WEBSITE PRIVACY POLICY

1.Information Collected

HealthPay collects only the information required to operate the platform, including identity details for onboarding, transaction data for reporting, and limited technical data for security and performance monitoring.

HealthPay does not store detailed medical records or clinical notes.

2. Use of Information

Information is used solely to operate the platform, provide authorized dashboards and reports, maintain security, and meet legal or regulatory requirements.

HealthPay does not sell, rent, or commercialize personal data.

3. Data Separation

Financial data is processed and stored by Bank Alfalah Limited.

Medical data is processed and stored by FitwellHub and licensed healthcare providers.

HealthPay retains only the minimum data required for transaction facilitation and reporting.

4. User Rights

Users may request access to or correction of their personal data, subject to applicable laws and regulatory obligations.

TERMS

WEBSITE TERMS OF USE

1. Platform Role

HealthPay provides a technology platform facilitating prepaid health and welfare transactions. HealthPay is not a bank, insurer, or healthcare provider.

2. User Responsibilities

Users are responsible for providing accurate information, safeguarding access credentials, and using the platform only for permitted purposes.

3. Service Availability

Platform availability may be affected by scheduled maintenance, banking systems, or third-party networks. HealthPay does not guarantee uninterrupted service.

4. Limitation of Liability

HealthPay is not liable for medical outcomes, healthcare provider conduct, or banking disputes governed by issuing banks. Liability is limited to the maximum extent permitted by law.

5. Governing Law

Users are responsible for providing accurate information, safeguarding access credentials, and using the platform only for permitted purposes.