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FREQUENTLY ASKED QUESTIONS
No, HealthPay is not an insurance company. We act as a financial access layer. Unlike traditional insurance that relies on premiums and risk-pooling, HealthPay operates on a prepaid system. Funds are loaded by you, your employer, or a donor to be used specifically for health and welfare services.
No, HealthPay is a digital platform. All financial services, such as card issuance and fund custody, are handled by our regulated banking partner, Bank Alfalah Limited.
Your HealthPay card can be used at any licensed healthcare provider within the FitwellHub network, including clinics, labs, and pharmacies. It is also accepted anywhere 1LINK or RAAST payments are accepted, subject to the specific spending rules set on your card.
This depends on your specific plan. "Restricted" cards, which are common for NGOs and employers, are blocked for cash withdrawals to ensure funds are spent only on healthcare. "Individual" cards may allow for cash access at ATMs through the Bank Alfalah network.
Our platform allows NGOs to tag funds for specific purposes. We provide real-time dashboards with an audit trail that shows exactly which beneficiary used the funds, at which clinic, and for what category of service, ensuring full transparency for Zakat compliance.
CONTACT US FOR ANY QUESTIONS
Multan Office
Karachi Office
Office # 19-B, 4th Floor, Sassi Arcade, Block-07, Main Clifton Road, Karachi, Pakistan
Islamabad Office
1st Floor Umar sharif plaza AKM Fazal ul Haq Road G6/3 Blue Area Islamabad